Can't download Spat

[JDF]

Hi all,

I can’t download Spat from the website for some reason. I get redirected to a frozen page every time i press the “download” button. (I’ll attach a screen shot of the frozen page)
I’ve tried to log in, log out and then log in again to see if that makes a difference. I’ve tried logging in through another email address and tried all of the above on a Mac as well.
Also, either I get logged out when i go to the “forum.ircam.fr/collections/detail/telecharger” page, or the website doesn’t recognise that I’m signed in. I’m sure there’s a simple explanation but i’m out of ideas.
Any help would be greatly appreciated! Thanks!

[haddad]

Hi,

Everything’s working for me. Maybe it is a momentary problem. Just try again first. If this doesn’t work, the best you can do is to contact the webmaster, or sales forum support here:

https://shop.ircam.fr/index.php?controller=contact

Please do indicate in the Subject Heading field either one of Sales support or Webmaster support.

Best
K

[JDF]

Hi Haddad,

Thanks for the reply. I’ve tried again, and no luck unfortunately. I’ll try the webmaster support.
Thanks for your help.

Cheers,
J

[JDF]

Ok, I’ve got an update.

I got a reply from someone at tech support, the best they could do is tell me to refresh the page, which is pretty deflating. No matter what I try - including refreshing the page - I can’t access the page.
If anyone has any ideas that would be great. Alternatively, is there a direct download link available somewhere?

J

[desrumaux]

Hi @JDF, you seems to have an issue with your account.
I sent you an email, asking for more details.
Thanks!

[JDF]

Hi,

Thanks for looking into this and getting back to me. I’ll check my emails and get back to you there.
Chat soon,

J